Shipping Policy

Order Processing

Most apparel from The Pointer Trading Co. is made to order. Please allow 5–8 business days for your order to be made and prepared for shipment. Business days do not include weekends or holidays. This turnaround time is separate from carrier transit time.

Some products may be fulfilled through our wholesale partners and may have different processing times. If your order contains multiple items, they may arrive in separate packages.

Shipping Times

Once your order has been completed and shipped, delivery time will depend on the shipping carrier and destination. Shipping estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, transit and delivery are outside of our direct control. If your package appears lost or significantly delayed, please contact us and we will assist you with the carrier whenever possible.

Incorrect Shipping Address

Please verify your shipping address before completing your order. The Pointer Trading Co. is not responsible for packages delivered to an address entered incorrectly at checkout. If you notice an error before your order ships, please contact us as soon as possible.