How long does shipping take?
Orders are typically processed within 2–5 business days. Because many of our products are fulfilled through trusted wholesale partners, shipping times may vary depending on the item and destination.
Will my order arrive in more than one package?
Yes. If your order contains multiple items, they may ship from different fulfillment locations and arrive separately. Don't worry—your entire order is on its way!
Do you accept returns?
Yes! We accept returns within 30 days of delivery for store credit.
Returned items must be unused and in their original condition.
What if my order arrives damaged?
If your order arrives damaged or you've received the wrong item, please contact us as soon as possible.
Include:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the issue
We'll review your request and work with you to make it right.
Can I cancel or change my order?
If your order hasn't entered processing, we'll do our best to accommodate changes or cancellations. Once an order has been processed, we may be unable to modify it.
Where do your products ship from?
Many of our products are fulfilled through trusted wholesale partners, allowing us to offer a wider variety of quality products. Because of this, items may ship from different locations.
How can I contact you?
Email us anytime at thepointertradingco@gmail.com.
We typically respond within 1–2 business days. Messages received after business hours, on weekends, or holidays will be answered on the next business day.
Do you offer local pickup?
At this time, we do not offer local pickup.